Last updated: 26 October 2026

Wholesale Terms & Conditions

These terms apply to wholesale accounts and orders placed through the IKLIX app and website (iklixarabia.com) within the United Arab Emirates. Please read them before registering or confirming a purchase.

01 Scope and business-to-business use

These Terms govern use of the IKLIX wholesale app and website for orders sold and delivered within the United Arab Emirates. The app and website are intended for business customers buying for commercial purposes, not personal shopping. “IKLIX” means the operator of the wholesale app and website; “Customer” means the registered business authorised to buy.

By using the app or website or confirming an order, the Customer accepts these Terms to the extent permitted by law. A separately signed commercial agreement prevails where it expressly provides different terms.

02 Wholesale registration and business verification

IKLIX may request the Customer’s trade name, valid trade licence, business address, authorised buyer information and tax registration number (if applicable) to verify eligibility. The Customer must keep this information accurate and up to date.

IKLIX may review, decline or suspend an account where information cannot be verified or fraud or misuse is reasonably suspected, subject to existing legal obligations.

03 Account security and authorised users

Sign-in codes are sent to the registered phone number. The Customer must protect its phone and verification codes and permit access only by its authorised personnel. Suspected unauthorised access must be reported promptly through Customer Support.

IKLIX may restrict suspicious activity, fraudulent claims or misuse of the service following review and subject to applicable law.

04 Product information, prices and expiry dates

Product details, wholesale prices and available product expiry dates are displayed before checkout. Customers are responsible for reviewing them before confirming an order. Prices are in AED and exclude VAT unless stated otherwise; the full order total, applicable tax and disclosed delivery charges appear at checkout.

Product images are illustrative, and supplier packaging may vary without materially changing the goods. IKLIX will not substitute ordered products without the Customer’s agreement or add undisclosed fees at checkout.

05 Orders, acceptance and stock availability

Submitting an order is an offer to purchase. IKLIX accepts it when IKLIX confirms the order and reserves the items in its warehouse. Imported products may sell out before packing.

If an item cannot be supplied before fulfilment, IKLIX will notify the Customer, remove the unavailable item and not charge for it. Amounts already paid for that item will be adjusted or refunded as appropriate to the payment method and applicable rights; they will not be forced into an expiring wallet credit without valid consent.

06 Payment methods and collection

Eligible UAE orders may be paid in cash, by bank transfer, by current-dated cheque handed over on delivery or by online card, according to the payment methods offered and approved for the order. Cheque payments are subject to clearance and transfers to confirmed receipt.

Payment on account or credit limits are available only under a separate written commercial approval. Any permitted fees will be disclosed before order confirmation. Outstanding amounts remain payable in accordance with the order and applicable agreement.

07 UAE delivery and proof of receipt

Orders are delivered to the UAE address selected at checkout. Delivery charges and the estimated delivery date are shown before confirmation. Delivery dates are estimates; IKLIX will communicate material changes when known.

Delivery may be evidenced by the recipient’s name, signature, electronic acknowledgement or the delivery driver’s record. Visible package damage or obvious shortages should also be recorded at handover where practicable, without waiving rights provided by law.

08 Same-day inspection and discrepancy reporting

Wholesale Customers must promptly inspect delivered quantities, products and visible condition. For rapid investigation, any visible damage, incorrect item or shortage must be reported through IKLIX Customer Support in the app or website on the same calendar day as delivery, after inspection, with the order number, affected items and clear photographs where available.

IKLIX will review each report against the available delivery and order records before approving a remedy. A delay in reporting readily visible issues may affect verification, but it does not automatically extinguish statutory claims or protections, including those concerning latent defects.

09 Returns, exchanges and product claims

Wholesale sales are final for a change of mind, or an objection to a price or expiry date that was clearly shown and accepted before purchase. Correctly supplied, conforming products are not returnable for those reasons.

Claims involving defective items, products damaged on delivery or goods materially different from the order will be reviewed against the evidence and applicable law. After verification, an appropriate remedy may include completing a shortage, replacement, a credit note or a refund, depending on the circumstances and legal obligations.

The Customer must store and handle the goods according to packaging instructions and applicable safety requirements. IKLIX is not responsible for damage caused solely by improper storage or handling after delivery, without prejudice to IKLIX’s legal responsibilities.

10 Cancellations and failed fulfilment

A Customer may request cancellation before IKLIX accepts an order. Once accepted or packing has started, cancellation is subject to IKLIX’s approval, applicable law and any properly disclosed, lawful costs.

IKLIX may cancel all or part of an order due to unavailable stock, delivery impossibility, failed payment or reasonably suspected fraud. The Customer will be notified and any amount already paid for unsupplied goods will be settled through an appropriate lawful method.

11 IKLIX Wallet and three-month promotional validity

The IKLIX Wallet can be used for eligible future orders in the UAE as shown in the app and website. Promotional or complimentary credits granted by IKLIX are valid for three (3) calendar months only from the date they are added. Each credit will display its issue date and expiry date. Validity ends at 11:59 p.m. UAE time on the expiry date, using the last day of the month where there is no matching calendar date.

Promotional credits with the earliest expiry are used first. They cannot be transferred or redeemed for cash except where the law requires otherwise. Customer-funded balances and sums due as refunds or payment adjustments do not automatically expire under this three-month promotional-credit rule. They will be returned to the original payment method where required or appropriate; a wallet credit may replace a monetary refund only with the Customer’s agreement where lawful.

Where an order paid through the wallet is cancelled, any amount due will be returned to the correct original balance category or otherwise settled appropriately. Cancellation by IKLIX for inability to supply must not cause a sum legally owed to the Customer to be lost solely because a promotional credit expired during processing.

12 Invoices, records and adjustments

IKLIX will issue applicable order invoices, tax invoices and credit notes in accordance with UAE requirements. The Customer should verify business details and tax registration information where relevant and request correction of errors through Customer Support.

Approved order adjustments, receipts, refunds and wallet movements will be recorded so they can be reviewed.

13 Personal data and communications

IKLIX uses the business and authorised-user information necessary to register accounts, process orders and payments, deliver goods, support Customers and comply with legal obligations. A separate Privacy Policy accessible through the app and website will explain processing purposes, relevant rights and contact channels.

Necessary transactional and service messages may be sent for order fulfilment. Marketing communications are subject to available opt-in or opt-out choices and applicable law.

14 Support, amendments and governing law

Questions or disputes should first be submitted to IKLIX Customer Support in the app or website with the order number and supporting records. The parties should try to resolve complaints amicably before referring a dispute to the competent UAE courts.

IKLIX may update these Terms and will announce material changes in the app and website at least seven (7) days before they take effect, unless applicable law requires otherwise. Changes will not retrospectively extinguish rights arising from earlier orders. If the language versions differ, the Arabic text will govern to the extent permitted by law, without affecting mandatory rights.